Frequently Asked Questions

General information

Restopolis, founded in 2005, is the government agency responsible for managing school catering in secondary and university education in the Grand Duchy of Luxembourg. Restopolis operates under the supervision of the Ministry of National Education, Childhood and Youth. The management of Restopolis is located at the eduPôle site in Walferdange.

Restopolis counts among its clients the vast majority of canteens and cafeterias of secondary and general secondary schools and international high schools, the canteens of the University of Luxembourg at the Belval Campus (“Food House,” “Food Lab,” “Food Zone,” “Food Café”), the “Brasserie John’s” and the “Altius” canteen at the university campus in Luxembourg-Kirchberg, the canteens at the eduPôle site in Walferdange (“Le Haras,” “Brasserie am Schlass”), the canteen of the Grand Ducal Police School, the canteens of all institutions for differentiated education, as well as the canteen of the state fundamental school “Eis Schoul.”

The administrative offices of Restopolis are located on the eduPôle site in Walferdange.

28, route de Diekirch
L-7220 Walferdange

For more information, please visit our Contact page.

Restopolis’s mission is to operate school catering in secondary and university education in the Grand Duchy of Luxembourg while introducing its guests to the pleasure of good food and offering them high culinary quality, a warm and personalized welcome, a friendly atmosphere, and a climate of trust.

You can contact us

Pour plus d’informations, veuillez consulter notre page « Contact«

With a few exceptions, Restopolis canteens have their own kitchens where our chefs and kitchen teams prepare fresh meals daily on site. Some canteens prepare meals for locations that do not have appropriate facilities and do not allow us to cook on site.

My myCard

Immediately inform the administration of your school by any means of the loss or theft of your card so that the card can be suspended. You can request a new card from the administration of your school.

In case of theft or loss of the card, the holder is entitled to a free replacement card. For any other unforeseen replacement of the card, the user must bear the cost of the replaced card.

The new card will be automatically linked to the Restopolis account of its holder, and the old card will be deactivated.

The card is renewed free of charge every three to four years.

If the holder of a myCard changes school or administration, they will receive a new card. The new card will be automatically linked to the holder’s Restopolis account, and the old card will be deactivated.

No! The myCard does not contain any money! The remaining credit balance on the Restopolis account at the time of deactivation of the lost or stolen card will be transferred to the new card.

At the start of each school year, an IAM activation code is sent by mail to all new teachers and students in secondary education.

With this activation code, users can go to the IAM portal (http://iam.education.lu) to activate their IAM account, which will also give them access to the Restopolis portal using their IAM login and password.

Users who do not have an activation code can request one on the IAM portal. Depending on the user’s preference, the activation code will be sent either by postal mail to their home address or to the local IAM desk, which the school’s IT contact and IT technician have access to for printing and handing over to the user in person.

Eating at the canteen

Yes! Students and adults can choose from several starters, main courses, and desserts, all prepared on site in our canteens. Additionally, each Restopolis canteen invites its guests to create their own salads from fresh, seasonal products at the salad bar. In some canteens, we also offer homemade pizzas, pasta, and woks. Not to forget: all our canteens offer a full range of vegetarian and vegan dishes.

During the morning break, we offer fruits, cakes, sandwiches, and mueslis in our cafeterias and canteens, all homemade, and we sell artisanal pastries made with local ingredients.

Meal reservation is optional! However, students and adults have the option to reserve their meal provided they have a CGIE IAM account.

A reservation can be made via the Menu section of this site or via our app (Android & iOS), up to 5 days in advance. All reservations must be made no later than 8:00 PM the day before.

All reservations or cancellations must be made no later than 8:30 AM on the same day.

Reservation guarantees that they will get their preferred dish. We strongly recommend making a reservation, especially as an important tool in the fight against food waste.

Note: Before making a reservation, the customer must log in using their IAM identifier on this site or have activated the Restopolis app on their smartphone. Only then will the “Reservation” button appear in the “Menu” section.

Reservations or cancellations with canteen staff are not possible.

Yes, our canteens offer one and sometimes several vegetarian dishes daily. In addition to this dish, our guests can create a large plate themselves with salad from the salad bar. To learn more about our food concept, please visit our website http://www.food4future.lu.

Restopolis is committed to offering its customers homemade dishes, prepared on-site by a qualified chef and their team, using fresh ingredients that, as much as possible, come from local production and agriculture. 35% of the products used by Restopolis chefs and sold come from the local region, and 6% are organic. See our 2025 goals on the website http://www.food4future.lu.

No, Restopolis only offers dishes that contain all the components so that children and adults are provided with balanced meals. Of course, vegetarian and vegan dishes are not subject to this rule.

Yes! Our offer includes at least one vegetarian and one vegan dish every day. You can find more information on our website http://www.food4future.lu.

Oui! Notre offre comprend chaque jour au moins un plat végan. Vous trouverez plus d’informations sur notre site http://www.food4future.lu.

By law, Restopolis is required to declare the 14 allergens. You will find them on our menus displayed in our canteens and cafeterias, in the “Menu” section of this site, and on our smartphone app. Each guest who suffers from a food allergy can compose their meal based on the display of these 14 allergens.

In case of severe food allergy or intolerance, the customer can order a complete hypoallergenic meal tray from the Natama brand.

To benefit from a hypoallergenic meal tray, please proceed as follows:

As soon as your request has been approved, our service will inform the manager of the canteen where your child regularly has lunch.

My Restopolis account

No! The only payment method we accept is the myCard.

À chaque carte myCard est associé un compte Restopolis qui peut être chargé via notre site internet moyennant une carte de crédit (Visa, Mastercard, American Express) ou bien via Payconiq.

Customers of the University of Luxembourg, the Police School, and some other institutions have their own cards. Since these cards are synchronized with our IT systems, they are compatible with the myCard and can be used as a means of payment in the canteen.

In order to benefit from a Restopolis account, the customer must meet the following conditions:

  • Have a CGIE IAM account; (*)
  • Be eligible to benefit from the Restopolis service.

 

As a general rule, the following persons can have a Restopolis account:

  • All members of the secondary school community (students, teaching staff, administrative and technical staff);
  • Teaching staff of primary education;
  • Administrative and technical staff of the Ministry of National Education, Childhood and Youth.

 

(*) Members of the University of Luxembourg and the Police School do not have a CGIE IAM account but can still have a Restopolis account because the IT systems are synchronized. As a result, the cards of these institutions are compatible with the myCard.

You can top up your Restopolis account in different ways:

  • On-site, in cash, at the canteen or cafeteria checkout;
  • Online via our website;
  • Online via the Android or iOS app. (*)

When topping up your account online, you can choose between two options:

  • - Top-up by credit card (Visa, Mastercard, American Express);
  • - Top-up via Payconiq

(*) To top up your account via our app, it must be linked to your account! (see next question)

You can always top up your account directly at the checkout of our canteens and cafeterias, especially if you have problems with your internet connection or your computer and online top-up is not possible.

The Restopolis app is available for free download in the App Store and Google Play Store.

To activate the app and link it to your account:

  • On your mobile phone, select the Preferences menu;
  • Go to Authentication;
  • Select the “+” sign at the top right of your smartphone;
  • Log in on your computer with your IAM credentials at www.restopolis.lu and go to the My Account menu;
  • Select My mobiles, then Add;
  • A QR code will appear; scan it with your smartphone. To perform the scan, your phone’s camera will activate. Once the code is scanned, the name of your phone will appear on your computer in the My mobiles menu;
  • Press Save to complete the activation of your mobile. Your app is now linked to your Restopolis account!

On the site https://www.restopolis.lu:

  • Select the “My Account” button;
  • Read “About consumption history”;
  • Accept the described conditions.

Note that the history records card transactions starting from the day it was activated.

To get a refund of any remaining balance on your Restopolis account, you must meet the following conditions:

  • Have an IAM account;
  • Be a member of the school community of a secondary education institution (student, teacher, staff);
  • Permanently leave the Luxembourg school system, for example, to pursue post-secondary studies or take up another position.

At that time, the refund of your account balance will be made upon request to the administration of the last school attended. The balance will be refunded to you in cash, and a refund form will be issued.

All other users are not entitled to a refund of their balance and are therefore advised to use up their balance by the time they no longer attend Restopolis canteens or cafeterias. Upon request, the balance of these customers can be transferred to another Restopolis account.

Restopolis staff do not refund balances in canteens or cafeterias.

Any refund request will automatically result in the permanent deactivation of the myCard Restopolis service.

You can configure your account so that a “Low Balance” alert message is sent to you by email or SMS when your balance falls below a certain limit that you can set yourself. To do this:

  • Go to the homepage of the site http://www.restopolis.lu;
  • Click on the “My Account” button;
  • Enter your login and password. The login is the IAM identifier found on the front of your myCard and is also used to top up your account;
  • You can now set the value from which you wish to be notified by email or SMS by clicking on “Low Balance Notifications.”
  • The customer can only use one voucher at a time during a purchase, regardless of how many vouchers they have left.
  • The customer does not have the choice whether to use a voucher or not. As long as there are vouchers, one voucher will be automatically deducted at the time of purchase.
  • The voucher automatically covers the most expensive option during a purchase.
  • The customer can check at any time the number of vouchers remaining in the “My Account” section of our website or in the Restopolis app.
  • It should be noted that a voucher cannot be used to purchase drinks, snacks, or pastries.

Credit cards are the most widely used payment method worldwide and the absolute number one in e-commerce. Through Saferpay, we process VISA, MasterCard, and American Express cards flexibly, simply, and securely for online top-ups of Restopolis accounts.

Parents of students and others can top up the Restopolis account using a computer or smartphone via “Payconiq” (formerly DigiCash). To do this, you do not need to enter a password.

  • Download the “Payconiq” (DigiCash) app from your bank;
  • Go to the website www.restopolis.lu;
  • Click on “Top up Account”;
  • Select “Payconiq”;
  • Enter your IAM or your child’s IAM;
  • Enter the amount to be credited to the account;
  • Accept the terms and conditions;
  • Scan the QR code with your smartphone;
  • Validate it with your fingerprint or PIN code.

Towards more sustainable canteens

Our challenge is to protect the health of our guests, our planet, and our food systems.

Our concept
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